Here are some of your questions (with answers!) ...
Do you have any video tutorials?
Yes! You can view our tutorial videos on our YouTube channel here.
Also, why not contact us to arrange an online training session for your school? Email us at firstname.lastname@example.org to find out more.
What is Little Bridge?
Little Bridge is a unique, educational and recreational resource where children from all around the world sign up to learn English, (including grammar), with a huge variety of carefully structured, motivating activities (covering all 4 skills of listening, speaking, reading and writing), that are really fun to do. Children become truly engaged with this friendly environment. They create their own character and page, then explore the English-speaking world of Little Bridge. They play games, see the progress they are making - and engage in conversations in English with young learners from around the world in a safe, fully-moderated community.
How do I know that my child will be safe in the Little Bridge ('DigiPal') community?
Our first priority is the safety of your children which is why every message that is posted in the DigiPals community is humanly moderated. This ensures that only appropriate content is displayed and so that your child's time with other Digipals is both a fun and rewarding experience.
What are the rules for 'DigiPals' in the Little Bridge community?
We moderate every post to ensure that the DigiPal community is a safe and happy place for everyone to learn English:
1. You must respect other DigiPals. Any messages that are rude, unkind or disrespectful will be rejected and will not appear for others to see.
2. You must communicate in English.
Why hasn't my post appeared?
All messages posted in the Little Bridge DigiPals community are sent to a human moderator to be checked. Your post will appear if it passes moderation. The moderators will reject unsuitable messages. As this is a community for learning English, all messages must be in English.
When your subscription expires we will keep all the scores and achievements you have gained in Littlebridge.com so that if you re-subscribe you can carry on learning English where you left off. We currently keep this information for 90 days, but this may change in the future.
I'm a parent. How can I have a closer look at Little Bridge?
Click on 'Get Started', then as a parent choose a 'free trial'. This will enable you/your child to create a Little Bridge 'DigiPal' avatar, design a room in Little Bridge, do a number of 'free' activities and use the 'Sentence Maker' to join in conversations with other DigiPals in the safe, fully-moderated community. You can 'save' up to 10 DigiPals in your contacts. You can also upgrade to a full account anytime.
I haven't received any confirmation emails. Have I been registered on the Little Bridge system?
Once you have completed the signup process for a free trial, or have made a purchase for a full license, an email will be to sent to the email address you provided asking you to create your DigiPal username and password. If you haven't received this email please check your spam folder.
You may have entered the wrong email address. In this case please email us at email@example.com and we will correct it.
Little Bridge teaches both British and American English. Can I choose?
Yes. Click the settings icon in the top left hand corner and check the box for British English or American English. Little Bridge will then restart.
My login seems to work, then stops working after I've logged in. What should I do?
Try refreshing the page. If this doesn't work email firstname.lastname@example.org and we'll try to solve the problem for you.
Can I talk to the characters in the 3D village?
You have to hover your mouse cursor over the character so that you see a "speech bubble" appear, then left click on it. If the speech bubble appears faded out, you are too far away. Move closer to the person you want to talk to.
My Domino has run away! Can I get him back?
If you leave your virtual pet Domino for too long on his own without feeding him or playing with him he will run away and all the tricks you’ve taught him will be forgotten. You'll have to start again!
Please note: The Domino ‘virtual pet’ feature is only available when you upgrade.
I have forgotten my username and/or password. What can I do?
To reset your password, click on 'log in'. Then click on the 'forgot password' link and fill in the 'forgot password' form. You will be sent an email with instructions on how to reset your password.
Or email us at email@example.com with the email account you used when you signed up. Please include your first and last name and your 'DigiPal' name (if you have it). We will then try to help you.
I can't remember which email account I used?
If you have more than one email address and can't remember which one you used, just go to 'log in' and complete the 'need help' form. Use each email in turn and we will email you when we recognise one!
If you still require help please email firstname.lastname@example.org
Always provide as much information as you can to help us to help you!
I want to change my details. What can I do?
Please email us at email@example.com to inform us of the changes you need to make.
Where can I turn the music off?
You can turn the music off and on by clicking on the radio on your home page. You can also turn it off and on via the settings page. Click on the button with musical notes on the top left of your screen.
I turned off 3D mode. How do I get it back?
Go into your account preferences, select the “enable 3D” box and then save changes. You may have to restart Little Bridge in order to start exploring the 3D world of Little Bridge again.
I'm having problems running littlebridge.com in my browser. What can I do?
If you are having problems with your browser try to download the latest version of the browser with the latest Flash and Unity3D plugins.
Try clearing your browser's cache, closing ALL browser windows, then re-visit Littlebridge.com
If you are still having problems, please email us at firstname.lastname@example.org
I'm trying to login to Little Bridge on my iPad. Where do I do this?
To login to littlebridge.com you need Adobe Flash. iPhones and iPads don't support Flash so you won't be able to login. However, you can get the Little Bridge 'DigiPals' app for your iPad to access the Little Bridge community.
Can I get Little Bridge on my mobile device?
Currently, there are 2 Little Bridge apps available for mobile devices:
Little Bridge 'DigiPals' (to access the Little Bridge global community): Android and IOS versions
Little Bridge English 1 - Level 1 of Little Bridge activities: Android version (Windows and IOS coming soon)
Little Bridge is running slowly on my computer. What can I do?
There may be several reasons for this.
If your computer is an older or less powerful model, or your connection to the internet is slow, you may want to try setting the "low bandwidth" option in your user account settings. This will turn off some of the features that can slow down less powerful computers.
If you have several browser windows open and Little Bridge is running in more than one browser window, this will slow your computer down. Try closing ALL your browser windows (not just those running Little Bridge) and then re-visit Littlebridge.com.
Why doesn't Little Bridge work on my computer/laptop?
Here are the minimum requirements for using Little Bridge.
·Microsoft Windows 7
·1.5 GHz processor or faster
·Internet Explorer 11, Firefox, Safari or Chrome
·OS X v10.4.9 or higher
·Intel® Core™ Duo or faster processor
·Firefox, Safari, Chrome
Windows and Mac:
·1 GB RAM
·Screen resolution: LittleBridge.com: 640x400, Resources: 640x480, LMS: 1024 x 600
·16-bit sound and 3D graphics
·Flash Player: Latest version.
·Unity Web Player for LittleBridge.com 3D world
Home use: 1Mb
School use: 10Mb (Depending on number of users and network configuration).
I have Flash installed on my computer but it doesn't seem to be working?
You may be running an old version of Flash. Install the latest version by going to http://get.adobe.com/flashplayer/. Any further problems please email email@example.com
How do I add/import students to my LMS?
Use the downloadable template, and don't change or re-arrange the column headers.
Only have a-z characters and numbers in the usernames, (no '-_+= etc.)
Don't include foreign characters in the usernames.
Make sure you don't have duplicates of usernames.
Passwords must be 6 characters long.
You can leave the 'classes' column blank if you want.
When you save the document, save it as a 'CSV (comma delimited)' file.
Please keep in mind that we have so many young learners in Little Bridge that most 'normal' usernames are probably taken.
A good example of a username could be:
Student's name: Lily White
User ('DigiPal') name that will appear in Little Bridge: lilywfree2015